Course Goals:

The purpose of this program is to provide a enhanced ability to manage correctional facility job stressors, harness our best skills when working with potentially traumatized incarcerated populations, build a toolkit of CFSW approaches in the JST Certificate stream and understand how to manage our own reactions and warning signs. The chief learning objective is to expand upon the professional’s existing knowledge and expertise in Correction Facility Support Work while learning about the target service provision group, gain job enhancement skills, and manage personal reactions in high demand field of correction facility support positions.


In this course we cover job mandate; training needs; job stressors; front line fatigue/compassion fatigue; identifying key features of those we serve; hazards of Correctional Facilities Service Work; enhancing skills in Correction Facilities Service Work; face-to-face duties; de-escalating difficult interactions; communication strategies; Resident approach strategies; community & workplace evaluation; coping with difficult outcomes; follow-up strategies; prevention & resiliency skills and brief look at supervision strategies.

Training Objectives

At the completion of this course, participants should be able to:

  • Recognize the mandate of working with a traumatized Resident
  • Learn about what it takes to prepare oneself for the responsibility of care for residents
  • Although this is not therapy– Correction Facilities Service Workers are in Frontline service role and will be exposed to challenging interactions with residents
  • Illustrating the experience of Front Line Fatigue (aka. similarities between this and Compassion Fatigue/PTSD)
  • Recognizing job stressors: early warning signs and the impact on the body
  • Learning Frontline Fatigue Prevention & Resiliency strategies
  • Seeing yourself in your Resident – over-identification. The risky business of compassion
  • Residents: Who are they and what will you be facing? Knowing your target audience.
  • Working with Residents with PTSD or other mental health struggles.
  • Recognizing Warning Signs for Residents at Risk
  • How symptoms help us understand what services to offer the Resident
  • Developing Practice Skills for Enhancing Correction Facilities Service Work
  • What it takes to be a Skilled Correction Facilities Service Work
  • Handing Face to Face duties with Care
  • De-escalating a difficult Resident contact
  • Strategies for enhancing communication
  • Skilled interventions for approaching Residents
  • Follow-up with Residents. Protocols to consider
  • Working with special populations and casework
  • Become familiar with the TI Community & Workplace Evaluation Kit
  • Community Resource Template
  • Brief look at Supervision Strategies

Who Would Benefit from Participation?

This course will benefit Correction Facility Support Workers and other skilled support providers and administrators. Participants will enhance their practice specialty in the area of work.

Course Evaluation:

Students are required to attend all sessions of all of the Courses. Please refer to the Student Evaluation Package for the grading, the assignment schedule and the instructions.

T1-301 Justice System Traumatologist (3 credit course) $189.00 COMING SOON